Simple Business, Sophisticated Systems

We started DoodyCalls for a lot of reasons. One was the desire to work outside. Another was stress. We didn’t want any!

In pet waste removal, we found what we were looking for. This is a business with very few moving parts. It can be started from home, with very little in upfront costs. We love the simple concept of helping people by picking up what their dogs leave behind. And we do it better than anybody else.

Our edge comes from our personal values—and our systems:

• Sales Center –Our sales center is located in our corporate office and each representative is dedicated to your success. Our diligent, courteous phone representatives sign up new clients, resolve first-tier complaints and client issues, and transfer calls directly to you when appropriate. Messages can be easily accessed via email or our secure server. Relax knowing you can be at your child’s soccer game and still sign up new clients!
• Routing/Invoicing System – This system is used to schedule and route new clients, track client vacation requests, and match clients with specific work crews. Automatically, it creates route lists, optimizes stops for each crew, and even generates door-to-door driving directions for every route! At billing time, it produces the monthly invoices and is fully integrated with QuickBooks.
• GPS Tracking – You can monitor the locations of all your teams with GPS information that is archived on the system for 90 days. This handy feature lets you “go back in time” to verify that clients were serviced, and check the length of time spent at a stop.
• Web-Based Feedback – All great businesses systematically collect data from customers so that they can learn how to continuously improve. Our feedback system allows franchises to send their clients a comprehensive satisfaction survey on a quarterly basis. Clients use it to rate ten key items on a 1-to-5 scale. The system creates graphical performance reports that can be viewed online, or exported into other applications.
• Intranet – Think of the DoodyCalls intranet as the collective knowledge base of all our franchises. It contains a library of all our marketing, publicity, and financial information—and the best practices that will take your business to the next level.
• Communication – You may not consider communication to be a “system,” but we do. In fact, it’s probably the most important one we offer. Regular conference calls, ongoing coaching, and monthly internal newsletters reinforce lessons learned and provide the fundamental support and motivation we’ve found to be critical to your success.
• Marketing Support – Start your franchise supported by a brand that’s already running at full speed. We’ll supply you with all the required marketing materials, truck wrap, company website, public relations and more. When people have already read about DoodyCalls in The Wall Street Journal, The Washington Post, and The Boston Globe, or saw a report on ABC News or heard about our service on the radio, think how much easier your job just got.